To get SMS updates from us during a power outage, make sure your electricity retailer (the company you pay your power bills to) has your current mobile phone number. They’ll pass it on to us so we can send you updates.

If you prefer to be contacted on a different mobile phone number, or you would like to receive your notifications via email, you can change your communication preferences for a specific unplanned outage.

If you need to update your contact details for all our communications, contact your electricity retailer (their number can be found on your electricity bill).

Go to Unplanned outage preference management.