As your electricity distributor, we are responsible for maintaining the network (power poles, powerlines and underground electricity cables) and making sure our customers continue to get a safe and reliable electricity supply. To do this, we sometimes need to turn your power off so we can safely carry out essential maintenance, this is a planned outage.

We'll give you at least four business days' notice before this happens. You can choose to receive these notifications by letter, email, or SMS. First, make sure your electricity retailer has your correct contact details. Then call us on 1300 360 795 to let us know your preference.

Unplanned outages can happen when our network is damaged, for example during storms when trees fall on powerlines. During unplanned outages, we’ll send you an SMS to let you know the power is out and the estimated time of restoration. We’ll also text you to let you know that your power is back on.

Outage FAQs

Who is AusNet?

How do I know if there's a power outage?

What's the difference between a planned and unplanned outage?

I'm a registered life support customer, what do I do?

Will I receive an updated SMS if the estimated time of restoration changes?

How do I know which outage pin shows my power outage on the website?

When should I call AusNet about an outage?

Can I claim compensation if I have a power cut?

How can I protect my home against a power surge?

How do I operate my electric gates and doors during a power outage?

How long will the food last in my fridge and freezer without power?

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